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Returns & BUFF® guarantee | Your satisfaction, our aim

Can I return a product after receiving it?

Our aim is to ensure our customers are fully satisfied. For that reason, all our articles enjoy a 30 day return policy. If for any reason you would like to return the products you acquired, you will have up to 30 days since the moment you receive the order to return them.

 

How can I return a product?

Please fill our Returns form and send it attached to the product you wish to return. You will find the form at the following linkReturns form. In case of doubts, please contact our customer service

All products must be sent to the following address:

Att: Customer Care
Original BUFF, S.A.
C/França, 16
08700 - Igualada
(Barcelona - Spain)


Which products can be returned?

To be able to return a product, the following conditions must be followed:

  • The product must not have been used.

  • Product must be returned under the same conditions as it was received. If you don’t have the original packing, please use one of similar size and capacity.

  • The product must be delivered to our offices within a period of 30 days from the date the order has been received by you.

 

Who covers the expenses for the return?

Depending on the reasons for the return, the shipment expenses will be paid by the client or the seller:

  • If the reason for the return is a mistake by BUFF® (error on model, color or similar), we will refund you the whole price of your order plus the shipment expenses.

  • If the reason for the return is due to an error on the manufacturing of the product, we will refund you the whole price of your order plus the shipment expenses.

  • If the error is not caused by BUFF®, the client has still freedom to return it. For those cases, BUFF® will not cover shipment expenses.

 

When will I receive the money if I return a product?

After the returned items are received at BUFF® headquarters, the payment might take up to 10 days to reach the client (counting from the reception date).


What happens if the order can’t be delivered?

If the order can't reach the specified address and it is returned to BUFF® by the courier, a second shipment can be requested by the client. The shipment expenses for the new shipment will be paid by the client. You can find more information on shipment expenses here.

 

Can I cancel my order?

If you need to cancel your order, please get in touch with us. Only orders which haven’t been shipped from our headquarters can be cancelled. Once the products have left our premises, it will not be possible to cancel the order.

BUFF® Tip: Please make sure all data for your order is correct before you proceed with the payment.

 

Is there a guarantee for the products bought at BUFF®?

We believe in high quality products. Based on that, all BUFF® products are covered by the legal guarantee as specified in the Spanish legislation. Defects or imperfections due to incorrect use or handling of the material or the wear and tear caused by normal use of said item are not covered by this guarantee.

 

Additional information on returns:

  • Unless cases specified above, shipping expenses on returns will be paid by the customer.

  • Only returns and exchanges of products purchased from our online store will be processed. 

  • EIn the event of manufacturing or quality defects attributable to BUFF®, the full amount of the invoice will be refunded within 10 working days after the receival of the product. Also shipping expenses will be paid by BUFF®.

  • Once the return has been approved and executed by BUFF®, you will receive an email confirmation.

  • Refunds will be only paid for articles following the returns policy by BUFF®.

 

Do you still have questions? If you need more information about guarantees and return, please see our Terms & Conditions.


 

Contact BUFF® | We are here to help!

The customer service agents at BUFF® will be happy to help you. You can reach our team by email, Live Chat or through our social networks (TwitterFacebook and Instagram). 

Telephone: We also provide customer service via phone: +34 93 805 48 61 (Mon-Fri, 9.00-14.00 CET). 

BUFF® tip: For inquiries about orders, please indicate your order number. We do our best to answer all inquiries within 24-48 hours. 

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