Legal Note | BUFF®
1. Application of the legal conditions
These Legal Conditions shall be applicable to all the products offered by ORIGINAL BUFF, S.A. (ORIGINAL BUFF) through its website.
The products offered through the website shall be available for sale in the countries of the European Union, Iceland and Norway.
ORIGINAL BUFF reserves the right to modify these Legal Conditions, from time to time, without prior notice and according to its own criteria. The validity of these conditions shall be according to their display in the website and shall be valid until they are modified by others duly published on the website.
2. Formalization of the sale and purchase agreement
The contracting party is ORIGINAL BUFF, SA, C/França, 16, 08700 Igualada (Barcelona), Spain, Fiscal Identification Code (CIF) A58034000.
- Only consumers (not distributors) over 18 years of age may place orders for products offered on the website.
- ORIGINAL BUFF will send a confirmation email to the user once the order has been received.
- ORIGINAL BUFF reserves its right to withdraw any product from the website at any time.
3. Prices and offers
All the prices displayed in the list of our products are indicated in EUROS or in the local currency of each country, and includes the Value Added Tax (VAT). Shipping costs are excluded.
In non-EU countries, including the geographic areas corresponding to the Canary Islands, Ceuta and Melilla, custom charges and import taxes are not included in the price of the products ordered or in the total price of the shipping, and must be paid at the destination by the person receiving the merchandise. ORIGINAL BUFF does not assume any responsibility resulting from these obligations, which are payable by the user.
ORIGINAL BUFF reserves the right to make changes to the prices and products prior to an order placed by the user.
All the products that ORIGINAL BUFF promotes at a special price (products on sale) will be shown on the website with the following information: sale price, usual price and end of promotion date, if applicable. These offers will be available until the specified date and as long as supplies last (after that, the product or service will disappear from the website).
4. Payment methods
All purchases may be made using the following methods: VISA, MASTERCARD, VISA ELECTRON and PAYPAL.
In order to provide maximum security to the credit/debit card purchase process, ORIGINAL BUFF uses a secure payment system of encrypted data interchange through the SSL protocol. This is validated by a digital VeriSign server certificate.
ORIGINAL BUFF's server encrypts all the personal information, guaranteeing the privacy and security of each transaction.
5. Shipments and delivery times
For orders under €29, the shipping cost is €1,95 for shipments to Spain, €3,95 for shipments to France and Germany, €6,95 for shipments to Switzerland, Norway and €4,95 for shipments to other countries. Shipment is free for orders over €29 (Spain), £39 (UK) or over €39 (rest of countries).
Deliveries shall be made to the address indicated by the user.
The transportation of the articles purchased through the ORIGINAL BUFF's online store is made through a courier service.
Once the order has left our warehouse, the user shall be informed by email of the tracking number to be informed at all times about the status of his order.
In order to avoid incidents in the delivery (incorrect addresses, impossibility of finding someone home) it is essential for the client to fill in a valid telephone number when placing an order.
The order will be delivered to the address provided for delivery in a maximum of ten (10) days, although once the order leaves our warehouse, the delivery period is estimated at 24/48h (Spain), 4-6 working days (France, Germany), 6-11 working days (rest of countries).
The delivery periods are approximate and based on the services of our logistics operators.
The BUFF® products acquired through the website shall have the legal guarantee provided in Spanish legislation (Legislative Royal Decree 1/2007), applicable from the invoice date and covering any material or manufacturing defect appearing during the related legal period.
The defects or flaws caused by improper use or handling of the material or any wear produced by normal use are not included in this guarantee.
Furthermore, the impairment of the functionality of the articles, due to their concept limitations, is also excluded from the coverage of this guarantee.
7. Returns (withdrawal)
Our goal is for you to be completely satisfied. If for any reason (size, colour, etc.), upon receiving your order you do not want to keep the product, you have thirty (30) days from the receipt of the order to return it.
In order to request a return, you must inform ORIGINAL BUFF by e-mail, answering the e-mail from ORIGINAL BUFF through the message that confirmed your order and the copy of the order that you received, indicating the reason for this return.
In any case, in order to proceed with a return you must comply with the following conditions:
- The purchased product must not be used.
- The purchased product must be returned with its original packaging, whenever it is reasonably possible. In case you no longer have the original packaging, it shall be substituted by packaging of similar measurements and capacity.
- The purchased product must be sent by certified mail so that it reaches the address that is shown in the return procedure before thirty (30) days have transpired from the date in which the order was received.
- The cost of shipping to ORIGINAL BUFF shall always be payable by the customer. ORIGINAL BUFF will not accept freight-collect shipments in any case.
Conditions for a valid return
- It is only possible to process returns of products acquired in the online store of the ORIGINAL BUFF website.
- Should a valid return occur in accordance with these conditions, ORIGINAL BUFF will reimburse the purchase price that the user had paid for the returned product within ten (10) working days following the receipt of the product.
- The user will receive a confirmation e-mail when ORIGINAL BUFF has accepted and paid for the returned item. Reimbursements will only be made on those products that have been returned according to our return policy.
- When the motive of the return is defective manufacturing or product quality, ORIGINAL BUFF will pay you the totality of the invoice in a period of ten (10) working days following the receipt of the product, as well as the shipping costs incurred.
- Furthermore, the cancellation of any order is accepted without cost whenever the cancellation is communicated before ORIGINAL BUFF has proceeded to its shipment. Please note that the orders are dispatched between the first and second working day following the purchase.
- If the order had already left our warehouses, it cannot be cancelled, but you can return it once it is received. In this case, you must wait to receive it and proceed to its return, as long as the conditions detailed above are met.
Note: Original Buff, S.A. tries to show the colors of its products in a way that is as close to reality as possible. However, the color of the multifunctional headgear and technical clothing can be subject to variations depending on the lighting and quality of the photograph, your computer screen and other factors outside our control. Contact us if you have any doubts about the color of any of our models.
8. Rerservation of title
The products supplied shall continue being property of ORIGINAL BUFF until the user has paid all the amounts owed by virtue of the sales agreement.
9. Customer liability
The customer guarantees the veracity and accuracy of the provided information, being liable for the direct or indirect damages that could be caused to ORIGINAL BUFF as consequence of their inaccuracy.
Furthermore, the customer undertakes to make possible the delivery of the order, providing a delivery address in which the purchased product can be delivered within the usual merchandise delivery hours (from Monday to Friday, from 10:00 to 13:30 and from 16:00 to 18:00).
Non-compliance with any of these conditions may lead to the cancellation of the order by ORIGINAL BUFF, without the need for prior notice to the customer and without the customer having the right to any compensation.
10. Personal information protection
We inform you that any personal information provided to us shall be included in a computer file of personal information, created and maintained under ORIGINAL BUFF's responsibility.
The purchase of this file is to facilitate the processing of the orders and, unless its exclusion has been expressly requested, to send commercial communications on products or promotions that may be of interest to him.
11. Applicable legislation and competent jurisdiction
The legal system applicable to the agreement and to these conditions shall be Spanish law.
For any dispute arisen on these conditions or the agreement, if an agreement is not reached, both parties are expressly subject to the jurisdiction of the Courts and Tribunals of the city of Barcelona, with waiver of their own jurisdiction.